An Introduction to Our Services
Microboards Australia provide a range of support and services but in a tailored and very personal approach. You can find out a bit more about our services in our information brochure.
Our Organisational Values and Operations
Microboards Australia works at all times to uphold its values and strives toward it’s vision that people with disability live self- determined lives, with a sustained support network of family and friends who love them and know them well. To learn more about the strategic plan, values and vision of Microboards, you can access this information here.
All employees of Microboards Australia engage with people with a disability and their families or supporters with strong ethical, social and values led guidance. Microboards Australia ensure that all employees, contractors, or volunteers work at all times within the Microboards Code of Conduct, which is strongly informed by the Human Rights framework and worker responsibilities as defined by the NDIS Code of Conduct. A snapshot of our Code of Conduct can be found here.
Service Charter
Our service charter provides a summary of your rights, our approach, our services
and what you can expect from us as your service provider. It also sets out
how you can give us feedback.
Strategic Plan
Our strategic plan outlines our priorities and focus areas for near future. You can find out more about this here.
Read Microboards Strategic Plan 2020-2025
Policies
Microboards Australia has a range of policies in areas covering Service Operations, Human Resources, Financial Operations and more. These policies state how Microboards will operate, guide decision making processes, provide services and manage staff conduct. Please contact Microboards if you would like to view any of these policies.
Feedback
We welcome your feedback. At Microboards, your feedback is important as it helps us to know what we are doing well, and what we need to improve.
Our families, general public and any person connected with Microboards has the right to give us feedback, express their concerns, and lodge a complaint.
You can contact us to provide feedback in any way that works for you. You can do this by:
- Talking to any of our staff members (it doesn’t have to be your direct support person)
- Print and complete a feedback form,
- Submit an online form. You can make a complaint/raise a concern or give us feedback
- Emailing us on admin@microboards.org.au
- Giving us a call on 0448600566
